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About: Alexander Dennis

Alexander Dennis Limited (ADL) is the UK’s leading bus and coach manufacturer, employing around 2,000 people at facilities in the UK, continental Asia and North America.

The fastest growing bus and coach builder in Western Europe, ADL encompasses three famous and successful marques – Alexander, Dennis and Plaxton.

ADL produces a wide range of innovative and fuel efficient, low floor single and double deck buses, plus a full portfolio of coaches, welfare and mini vehicles.

ADL  products offer real operator,  passenger and environment benefits, all backed by an unswerving commitment to world class customer support.


About: Alexandr Dennis Aftermarket

Outstanding customer support – a determination to provide the optimum Service, Parts support and Customer satisfaction is the catalyst for Alexander Dennis’s Parts & Service operation.

300 people are employed at a network of world class parts and service centres, and also on the road working alongside customers – all dedicated to providing  total support for fleets from one to several thousand vehicles.

A support programme that includes everything needed to keep a bus running reliably and efficiently and with minimum cost for its entire life. It includes:

  • Guaranteed parts supply for all body or chassis products
  • Over 30,000 parts lines held in stock for immediate delivery
  • 96% first pick availability on fast-moving chassis and body parts
  • Comprehensive service support from a network of ADL service centres or mobile service engineers
  • Full vehicle refurbishment to extend vehicle life
  • The full spectrum of body or chassis repairs from minor items to complete vehicle rebuilds
  • Fixed price parts contracts for between 1 -10 years
  • Extended warranties
  • On site garage management
  • A total aftermarket support package
  • All carried out by a team of skilled experts, fully trained in every aspect of bus maintenance and repair



Anywhere, anytime, any parts. That’s the simple objective of ADL On-Line, a new technology-driven solution being progressively introduced by Alexander Dennis.

It combines a sophisticated, 24/7 rapid response mechanism with simplicity and efficiency. Driven by the wants and needs of our customers, it’s another example of ADL raising the bar in aftermarket support, thanks to our unrivalled relationships with operators across the whole spectrum of the industry, from small and medium sized businesses to giant PLCs. Large or small, our aim is to keep your vehicles on the road and our new On-Line Parts service is a major step-change inachieving just that.

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